Terms and Conditions
1. Payment Terms:You can pay through:
- CREDIT/DEBIT CARD
- QISSTPAY service.
2. Shipping Price:
- Shipping charges are free for Lahore and Islamabad. Transportation, freight and fitting charges of other cities will be accordance to the delivery location.
3. Delivery & Delivery Time:
- The delivery time will start after the confirmation and clarifications of size, quantity, design, material and finishes. It doesn’t start with the date of advance payment. The ordered goods are delivered as a whole.
- Delivery dates are submitted without liability for delay however occasioned. The company will in no case, be liable for any compensation/ damage/ refund of advance payment, for any deliveries which are made beyond the delivery date and time.
- All complaints regarding incomplete delivery, defected goods inside packing or incorrect goods must be reported to the delivery department within 4 days after delivery.
- The delivery challan shall be signed by the customer mentioning that the goods are completely received and in perfect condition.
- Any complaint after the signature regarding damage, incorrect or incomplete delivery shall not be entertained in any case of repair or replacement.
- Customers will be solely responsible if Any product is damaged, lost or stolen at customer’s premises or site.
5. Order Cancellation, Refund or Change in order:
- The refund or exchange must be claim within 4 days of product receipt and the payment will be refunded in 15 days.
- All returned items must be in new/ original condition. Customization items in design, color or in parts are not returnable and refundable in any case. Only ready stock items in our standard color range can be returned or refunded.
- A copy of the proof of computer-generated invoice, receipt or reference number must be provided with the returned product.
6. Warrant Policy:
- Profine warrants to you 1-year Standard warranty period on all products, the original purchaser, that our product and all of its parts and components are free of defects in material and workmanship. “Defects”, as used in this warranty, are defined imperfections that impair the use of the product. This warranty covers manufacturing defects, but is null and void if the defects arise from abuse or misuse of the product.
- The products are not intended for outdoor use. The product must not to be used for standing upon nor must the weight.
- Any damage to components due to abuse or misuse will invalidate the warranty.
7. Warranty Limitations:
- The buyer will ensure both the pre-installation and post-installation termite proofing on the site. Any defect is caused due to termite or any other insect of like nature to the products. Company shall not be liable for any claim of the buyer, whatsoever the case may be.
8. Warranty Doesn’t Cover:
- The purchaser’s own fabric or other parts/material.
- Defects caused by improper assembly or disassembly.
- Defects occurring after purchase due to product modification, intentional damage, accident, misuse, abuse, negligence or expose to the elements.
- Damage caused by a carrier or transportation of the product from one location to another.
9. Site Completion Before Delivery:
- The buyer, if insist, while the civil, renovation or finishing work is incomplete or in progress, the buyer will solely responsible for any damage caused to products. Damages will be charged to the customer in case of repair or replacement. The company can refuse installation or take no responsibility of damage if the site condition or environment is not recommended by the company.
10. Overcharging/Undercharging Mistakes:
- Any overcharging due to mistake will be refunded to the extent of amount which is charged in excess inadvertently. Similarly, any undercharging will be payable in addition to other charges.
- Specification, design, sizes etc. are subject to change without notice.